Refund policy

Right of Withdrawal and Returns

Last updated: 25 August 2026

Information on the Conclusion of the Contract

No immediately binding orders can be placed via our website. An enquiry submitted by email, WhatsApp or via another contact option is non-binding and does not constitute an order.

A contract is concluded only when we provide you with an individual offer and you accept this offer within the period specified therein.

The following information on the right of withdrawal applies exclusively to consumers within the meaning of Section 13 of the German Civil Code (BGB). Entrepreneurs within the meaning of Section 14 BGB do not have a statutory right of withdrawal.

Consumers will additionally receive the information on the right of withdrawal and the model withdrawal form together with the individual offer or, in any event, in good time before submitting their binding contractual declaration, in text form.

Information on the Right of Withdrawal

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day

  • on which you or a third party designated by you, other than the carrier, take possession of the goods, where you have ordered one or more goods under a single contract and these are delivered together;

  • on which you or a third party designated by you, other than the carrier, take possession of the last good, where you have ordered several goods under a single contract and these are delivered separately;

  • on which you or a third party designated by you, other than the carrier, take possession of the final partial shipment or the final item, where goods are delivered in several partial shipments or items.

To exercise your right of withdrawal, you must inform us at

LINNEXT GmbH
Sandbergstraße 111A
51143 Cologne
Germany
Phone: +49 175 2233492
Email: info@tender-rest.com

by means of a clear statement, for example a letter sent by post or an email, of your decision to withdraw from this contract.

You may use the model withdrawal form provided below for this purpose, but use of the form is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs, without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract.

This does not include any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us.

We will make the reimbursement using the same means of payment that you used for the original payment, unless expressly agreed otherwise with you. In no event will you incur any fees as a result of this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever occurs first.

You must return or hand over the goods without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract to

LINNEXT GmbH
Sandbergstraße 111A
51143 Cologne
Germany

The deadline is met if you send the goods before the fourteen-day period has expired.

You shall bear the direct costs of returning the goods insofar as the goods can, by their nature, normally be returned by post or parcel service.

If, due to their nature, the goods cannot normally be returned by post or parcel service, we will inform you before conclusion of the contract of the estimated direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

— End of the Information on the Right of Withdrawal —

Model Withdrawal Form

(If you wish to withdraw from the contract, you may complete this form and return it to us.)

To

LINNEXT GmbH
Sandbergstraße 111A
51143 Cologne
Germany
Email: info@tender-rest.com

I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ():

Ordered on () / received on ():

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s)
(only if this form is submitted on paper)

Date:

(*) Delete as appropriate.

Exclusion of the Right of Withdrawal for Custom-Made Goods

Pursuant to Section 312g(2)(1) BGB, the right of withdrawal does not apply, in particular, to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual choice or decision by the consumer is decisive, or which are clearly tailored to the consumer’s personal needs.

Whether this exclusion applies to the specific product offered to you will be expressly communicated to you in text form before you submit your binding contractual declaration.

The mere selection of a standard variant, colour, material or customary standard design offered by us does not automatically result in the exclusion of the right of withdrawal.

Statutory Warranty Rights and Liability for Defects

All goods supplied by us are subject to the statutory rights in the event of defects.

The statutory limitation period for consumers’ claims for defects is generally two years from delivery of the goods.

If a defect exists, the statutory rights to subsequent performance apply and, where the respective statutory requirements are met, further rights may apply, in particular reduction of the purchase price, withdrawal from the contract and damages.

We shall bear the expenses necessary for subsequent performance, in particular transport, travel, labour and material costs, in accordance with the applicable statutory provisions.

We ask you to inspect the goods upon receipt and to inform us of any visible transport damage, defects or incorrect deliveries so that we can assist you as quickly as possible.

Consumers are under no obligation to do so. Failure to provide such notification, or any delay in providing it, has no effect on your statutory rights in the event of defects.

The right of withdrawal exists in addition to and independently of the statutory rights in the event of defects.

Consumer Dispute Resolution

We aim to resolve any disagreements with our customers directly and amicably.

Participation in dispute resolution proceedings before a consumer arbitration body is currently not intended.